The Intersection of Customer Service and Security in the Cloud

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The Intersection of Customer Service and Security in the Cloud

For the past two years, agencies have been making the jump to the cloud. Many first made the jump to the cloud for back-office systems, such as email or Web hosting. But more recently, agencies are seeing value in putting mission critical IT systems in the cloud.

At the same time, federal chief information officers still are coming to terms with how cloud providers secure their public and private cloud services. The General Services Administration's FedRAMP is helping to alleviate some of those cyber concerns. Progress has been slow and steady.

There are other initiatives such as the Federal Cloud Credential Exchange that also is beginning to show promise.

The panel will discuss what agencies need to consider as they move more and more of their systems to the cloud--security, identity management and ease of use.

Speakers:

Shawn Kingsberry - CIO, Recovery, Accountability and Transparency Board

CDR Cayetano (Tony) Thornton - Deputy Director, Health Information Technology Directorate, Defense Health Agency

Dan Doney - Chief Innovation Officer, Defense Intelligence Agency

David Miller - Chief Security Officer, Covisint

Jason Miller, Executive Editor, Federal News Radio 1500 AM

Among the questions the panel will answer are:

How is the cloud landscape changing, including the security of cloud offerings?
What do federal agencies need to consider when implementing a secure cloud environment?
What pitfalls must agencies avoid to ensure security and customer service aren't two opposing forces in the cloud?
How are FEDRamp standards affecting agencies’ abilities to find cloud providers?
When should data be hosted in public vs. private clouds?

*Training Certificates will be e-mailed to attendees after the event.

Expected Number of Attendees

300

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC