The Digital Citizen: The Marriage of Analytics & Applications

This event qualifies for .1 CEUs

This event qualifies for 1 CPEs

This event qualifies for 1 CLPs

Agencies are taking a digital-first approach to improving the public’s experience in interacting with and obtaining services from the government. The U.S. Digital Services Playbook provides guiding principles to address the whole experience for citizen services online.

The Playbook is drawn from successful practices from the private and public sector. One of the tenants of these standards is the use of data that measures how well these digital tools are performing real-time, from response time, latency, throughput, and error rates, The Playbook provides a checkbook for citizen satisfaction. Application performance management provides software analytics to maintain digital services that are effective at meeting citizen needs.

This webinar will explore how citizen services are being transformed by software analytics.

Speaker and Presenter Information

Join this panel discussion to hear an insightful conversation with public and private sector thought leaders as they explore:

Analytic tools agencies are using in assessing the citizen experience.
Projects that are using application performance management.
Discussion of digital services agencies are building to address constituent needs.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC