The Digital Agency: How CIOs are Marrying Analytics & Applications

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Agencies are taking a digital-first approach to improving the public’s experience in interacting with and obtaining services from the government. The U.S. Digital Services Playbook provides guiding principles to address the whole experience for citizen services online.

The Playbook is drawn from successful practices in both the private and public sector. One of the tenants of these standards is the use of data to measure how well these digital tools are performing, from response time, latency, throughput, and error rates to providing a checkbook for citizen satisfaction. Application performance management provides software analytics to maintain digital services that are effective at meeting citizen needs.

Speaker and Presenter Information

Mark Schwartz

Mark Schwartz - Chief Information Officer
USCIS, DHS

Joseph Welsh - Director, Public Sector
New Relic

Jason Miller

Jason Miller - Executive Editor
Federal News Radio 1500 AM

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC