Palo Alto Networks Rockets Resiliency by Transforming IT

Learn how Palo Alto Networks simplified its problem management processes and created transparency into business-impacting outages. The company accomplished this by creating a single portal to capture the root cause of incidents, review outages, and see initial findings—gaining much-needed visibility and reducing ad hoc report requests.

Join us for an overview of experience management at Palo Alto Networks, along with ServiceNow’s own approach to service management and a live Q&A. You’ll learn how you can overcome today’s challenges to:

• Deliver scalable IT services on a single ITSM cloud platform
• Increase IT agent productivity, innovate faster
• Resolve issues faster with platform-native AI

In addition to sharing their journey, Nicole Tate from Palo Alto Networks will answer questions during Q&A.