Remove Complexity and Delight Employees with HR Case Management and Knowledge Management

This demo covers the HR case management and knowledge management offering in ServiceNow. We will explore the experience of the HR customer, portal access, self-service, status tracking of outstanding HR tasks or items, and show you how to drive the case resolution time down from days to hours.

We’ll also focus on the persona of the HR agent. You’ll discover how to report and prioritize incoming cases, easily provide feedback, and work through open action items quickly and efficiently.