Focus on Efficiency and Self-Service

In recent years government agencies have been asked to accomplish more with fewer resources, so improving processes to save money is top of mind for many government leaders. Manual processes in government are costly and take time away from other important projects. See real examples of how government agencies can cut the costs of manual processes, reduce walk-in correspondence, and decrease the need for phone calls.

Topics covered include:

• Records request workflows and management
• User-specific dashboard
• Redaction