The Top Priorities for Customer Service and Support Leaders in 2025

Each year, Gartner captures insight from in-depth peer interviews and proprietary survey data to help you benchmark your priorities against your peers’ plans and learn ready-to-implement recommendations. Amongst these interactions, there were three priorities that were top of mind amongst customer service and support leaders for 2025, including supporting enterprise growth, learning about technology and exploring conversational GenAI. Join this complimentary Gartner service and support webinar, where a panel of Gartner experts will unpack the top priorities for customer service leaders in 2025. You will walk away with data-driven insights, a copy of the research slides and recommended actions to help you achieve your goals.

Benchmark your strategic priorities against other service and support organizations
Evaluate different approaches by customer service executives to support growth
Set realistic expectations for conversational GenAI based on peers’ experiences