Modernizing Government Operations: Unlocking Efficiency with ServiceNow Finance and Supply Chain Solutions

State and local governments are under increasing pressure to do more with less—streamlining operations, increasing transparency, and delivering better services to constituents in need while managing aging infrastructure and tight budgets. Traditional finance and supply chain systems often lack the agility and integration required to meet today’s demands.  

In our recent webinar, we explored how agencies can gain visibility and control over financial transactions, enhance transparency, and mitigate possible risks. We reviewed how ServiceNow’s agentic AI approach drives transformative outcomes and can be central to cost reduction and rationalization initiatives.  

We discussed how this approach can help agencies optimize finance operations, modernize ERP capabilities and core administrative functions, and make supply chains smarter, more resilient, and sustainable. Attendees learned how the ServiceNow AI platform can eliminate manual processes, enhance procurement visibility, automate workflows, and improve vendor and asset management—ultimately driving operational efficiency and accountability across the agency.  

The session covered:

• Key challenges faced by state and local agencies in finance and supply chain management
• How the ServiceNow AI platform aligns with government modernization priorities
• Real-world examples of improved outcomes through digitization
• Strategies to accelerate transformation with low risk and high impact

Whether you're a finance leader, procurement officer, or IT strategist, this session provided practical insights to improve agency outcomes, reduce administrative burden, increase compliance, and enable more responsive public service.