Modernizing Cyber Defense: How Generative AI and AI Agents Transform Security Operations

Cyber threats continue to evolve faster than ever — and public sector agencies must respond with speed, precision, and resilience. In this session, experts from ServiceNow and KPMG explored how AI-powered Security Operations can help agencies stay ahead of adversaries.

Attendees learned how Generative AI and intelligent agents accelerate threat detection, investigation, and response while reducing analyst burden. Presenters demonstrated how ServiceNow connects security tools, enriches incident context with real-time threat intelligence, and automates resolution workflows — all within a unified platform.

Participants walked away with:

• Proven strategies to apply Generative AI and AI Agents across the SecOps lifecycle
• A clear understanding of how ServiceNow’s AI-first approach stands apart from traditional security tooling
• Real-world examples of AI in action — from automated incident summaries to threat correlation and resolution note generation