2025 AI and Technology Trends Shaping the Future of Customer Service and Support

The customer service technological landscape is evolving rapidly, turning up new innovations across channels, voice of the customer tools, infrastructure technology and workforce engagement. Service leaders need to stay informed about the latest technology adoption trends to ensure their organizations remain competitive and deliver value. Join this complimentary Gartner customer service and support webinar as Gartner experts share insights from a recent survey of hundreds of service leaders worldwide. This webinar will explore current adoption trends, impact and future importance for 48 different service and support technologies. This extensive analysis of the technology landscape will help leaders understand how these innovations are shaping the future of customer service. By understanding the current and future value of these technologies, service leaders can make informed decisions to enhance both employee and customer experiences. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals.

Explore how embedded these technologies are in today’s service landscape
Assess the current impact these technologies have on both employees and customers
Evaluate the future value of these technologies for leaders and service and support organizations