Ask the Experts: What's Next for AI in Customer Service

Legacy customer service platforms weren’t built for AI, and it shows. From siloed data to clunky integrations, leaders are being asked to modernize fast without disrupting this business-critical organization.

AI has the power to transform contact centers, improving both the customer and the agent experience. In this expert-led session, you'll dive into how Microsoft’s Dynamics 365 Contact Center delivers end-to-end AI integration natively, addressing your key KPIs like average handle time and first call resolution rate. Get a firsthand look at how Copilot tools are helping service teams simplify operations, reduce costs, and improve outcomes.

Key Insights:

Optimize for AI-powered applications
Learn how businesses are upgrading legacy systems to integrate AI seamlessly.
Reduce complexity in modernization
Discover frameworks and best practices for a smooth transition to AI-driven infrastructure.
Drive measurable service outcomes
Explore how AI can help improve CSAT, reduce handling time, and increase first-call resolution.