Generative AI (GenAI), including large language models and ChatGPT, are creating a seismic shift in customer service delivery and offer significant new opportunities. However, many of these solutions are not yet ready for production use. The areas undergoing change include operational improvements, agent performance, application design, self and assisted service, journey design and development, and user experience monitoring. With all of these...

Grants are a vital investment for the federal government to fund programs and initiatives that benefit society. In the fiscal year of 2022, federal awarding agencies awarded $1.13 trillion in grants and cooperative agreements across 51 awarding agencies, with the demand for funding increasing annually by 3%. Agencies have historically relied on custom solutions to meet this demand, but many have limited interoperability with manual and sub-opt...

From onboarding new users and responding to tickets, to ensuring your organization is safe from cyber attacks, you probably don’t have enough hours in the day to check off everything on your to-do list. A secure Identity solution can give you the freedom to focus on your best work. Whether you’re looking to support business transformation initiatives, drive operational efficiency, strengthen the security posture of your organizatio...

Today’s tech-savvy constituents want the ability to interact with government through various means and touchpoints. To meet residents’ expectations, many organizations have adopted a ‘no wrong door’ approach, creating an omnichannel experience that allows individuals to interact with government in the manner most convenient for them. But if governments aren’t managing these cross-platform interactions, this conven...

During this exclusive webinar, top federal technology executives and industry experts will discuss innovations, successes and the future of healthcare IT in government.

Learn to host and run applications at Azure Virtual Training Day: Azure for Developers from Microsoft Learn. Join us for this free training event to learn how to deploy a simple web app and explore the different hosting options available on Azure. Build new skills as you discover various data services, learn how to integrate your web app to back-end NoSQL databases, and explore integration options available in Azure, including AI services, Dev...

Create more business impact using proactive and predictive analytics at Azure Virtual Training Day: Digitally Transform with Modern Analytics from Microsoft Learn. Join us for this free training event to learn how to build an analytics solution using Azure Synapse Analytics. Maximise your organisation’s intelligent decision-making capabilities and learn to build an end-to-end solution by preparing data for storage, processing and analysi...

Join us at Security Virtual Training Day: Security, Compliance, and Identity Fundamentals from Microsoft Learn to explore the basics of security, compliance, and identity—including best practices to help protect people and data against cyberthreats for greater peace of mind. You’ll also learn more about identity and access management while exploring compliance management fundamentals. Who should attend: IT professionals Security en...

Modern data-intensive applications, such as microservices, require an equally modern tech stack that can process ever-growing hybrid data workloads at scale without provisioning or managing servers. Join PingCAP and AWS for an in-person workshop where you will learn about AWS Lambda, TiDB, and how to connect both technologies to build scalable, highly-available microservices while generating real-time insights into large volumes of operational...

Every organization in every industry across the globe faces the same directive: Innovate or risk becoming obsolete. Leaders across the enterprise must embrace new ideas and technologies, and often from new sources of inspiration. Companies increasingly involve business technologists in innovation initiatives, but to leverage them as force multipliers, IT leaders must move from owning innovation to enabling others to innovate autonomously. This...