The Digital Government Institute team has been covering the topic of Government Customer Experience since our founding in 1998. Each year we produce two virtual programs focusing on “Improving Public Sector Customer Experience.” This virtual workshop is designed to provide valuable insights and practical strategies for government CX leaders and IT professionals to revolutionize the way they engage with citizens and support their wo...

The annual “FOIA Innovations and Best Practices” virtual workshop is tailored for government professionals seeking to enhance their understanding and implementation of the Freedom of Information Act (FOIA). We will delve into the future of transparency by exploring innovations, emerging technologies, and practical strategies impacting the FOIA landscape. From automating request processing to leveraging AI for more efficient data ma...

The annual “Public Sector Digitization Best Practices” virtual workshop will focus on the essential aspects of managing electronic records in the digital age. Designed specifically for government professionals, this program will provide a comprehensive overview of the regulations and best practices for digitizing federal records in accordance with the Code of Federal Regulations. Attendees will learn and hear about the key standard...

The “AI Implementation Success Stories” virtual workshop will focus on how artificial intelligence is transforming government operations. The program will spotlight innovative applications of AI across various government sectors, highlighting successful projects to enhance efficiency, decision-making, and public services. From predictive analytics to machine learning in administrative processes, attendees will gain valuable insight...

In the rapidly evolving domain of cyber security, artificial intelligence (AI) stands as a pivotal force with dual capabilities: as an enhancement of agency security efforts and potential facilitator of offensive cyber-attacks. This virtual workshop will cover the multifaceted role of AI in cyber security, illustrating both its defensive and offensive capabilities. Workshop attendees will gain insights into the latest AI-powered cybersecurity...