The Contact Center and CX landscape is evolving rapidly in response to macroeconomic changes and demanding end users behaviors. Virtually every organization is forced to transition towards dynamic contact center operations. Early adopters are already transforming customer service using artificial intelligence (AI) to deliver the fast, streamlined, human-centric interactions that customers demand. Top companies are orchestrating people, platfor...

Join product leaders from Google Cloud for a live Ask Me Anything session to learn about the latest product updates and features for BigQuery and Looker, including the latest Gen AI capabilities and use cases. We'll be answering your questions live, so come ready to ask us anything! You can also submit them in advance when you sign up. This session is beneficial for Data Analysts and Data Scientists, business users, or anyone who is interested...

IT teams are always on the lookout for tools that will improve the creativity and productivity of their software development teams. Generative AI promises massive leaps in productivity due to the ability of large language models to act as AI collaborators through real-time code suggestions, chat assistance, and enhanced customization, at speed and scale. In this webinar, you’ll hear from leading marketing intelligence provider IDC on the...

As organizations of all sizes are focused on delivering improved user experiences, the need for agile and adaptable solutions is becoming increasingly apparent. Google Apps Script is a powerful, low-code development platform that makes it fast and easy to create business applications that integrate with Google Workspace. Join the experts on October 6th to learn Apps Script tips and tricks to combine APIs, automation, configuration as code, and...

With all the potential of AI technology to improve the way we work and live, understanding how to best use it can still be a challenge - with questions around which use cases to focus on, how to get started, or which tools to use and how to use them. Join this AI readiness session to learn how you can accelerate time-to-value from AI by bringing clarity to your strategic motivations, capabilities, and priorities. Topics that will be covered in...

At Google Cloud Next, we showcased some new advancements and technologies around Duet AI, a new generative AI-powered collaborator that helps cloud users of all skill levels solve their everyday work challenges. In this follow-up session, we'll take a deeper dive into some of the latest use cases discussed at Next and how AI-driven innovations are enabling data practitioners to accelerate code creation and data insights.

As your organization adopts cloud solutions, it’s important to consider how you’ll manage user identities and access across multiple platforms. This can be a complex and challenging task, but Google Cloud and Microsoft offer a variety of solutions that can help organizations simplify and secure their cloud identity management. Join this session to: Gain a foundational understanding of identity management with Google Cloud Identity...

Data monetization is a powerful emerging business model. Beyond simple data sharing, market leaders are connecting organizations, suppliers, and customers through data products augmented with context, insights, and actionability. By monetizing directly – charging 3rd parties for access to insights – or indirectly – providing data-driven “nudges” that drive business – companies are building new, digital reven...

With Google Cloud Storage, you can securely store unlimited amounts of data without worrying about infrastructure or scalability limitations. However, as you scale your Cloud Storage usage, your costs can quickly spiral out of control. So if you’re looking for best practices to optimize your Cloud Storage costs and performance, you’re in the right place! Join the Google Cloud team on September 26th to: Gain an understanding of Clou...

Despite how central it is to business success, security can often be seen as a detractor to productivity - with 37% of enterprise IT leaders and knowledge workers saying security and regulatory policies are the biggest challenge to an effective employee digital experience. With Google Workspace, you can provide your organization with a safer, more secure, and compliant way to work - without compromising on productivity and efficiency. Done rig...