As agencies strive to meet rising public expectations and a waning trust in public service, the critical intersection of technology, culture, and strategy has never been more important. Customer experience (CX) is at the forefront of the movement to enhance service delivery and revolutionize citizen engagement. But what are the best practices for developing user engagement? How can we harness not only technology, but people, to elevate the gov...

As agencies strive to meet rising public expectations and a waning trust in public service, the critical intersection of technology, culture, and strategy has never been more important. Customer experience (CX) is at the forefront of the movement to enhance service delivery and revolutionize citizen engagement. But what are the best practices for developing user engagement? How can we harness not only technology, but people, to elevate the gov...

Building a data-driven, digital government with streamlined operations and efficient service delivery requires modern tools, so filling skill gaps and overcoming legacy system challenges is critical in order to execute a successful digital transformation strategy. The way people interact with federal agencies and navigate important resources is transforming as more e-government platforms are built, online processes are automated and open data...

In an era of escalating cyber threats, public sector agencies must not only meet compliance mandates but also strengthen their defenses across a complex and ever-evolving landscape. With the integration of artificial intelligence, the push for Zero Trust, and the need to secure cloud environments and the supply chain, the public sector faces new challenges in ensuring resilience while improving cost and technology efficiencies. This year...

Cyber threats are growing, especially against state and local governments, as bad actors across the world try to exploit systems that have weak cybersecurity and so are vulnerable to attack. But some states are fighting back against these threats by employing a whole-of-state cybersecurity strategy. Relying heavily on information sharing across the different levels of government, offering shared services and partnering with private industry, a...

Document processing is an ever-increasing burden on government agencies, particularly as they invest more resources into extracting and leveraging seemingly endless amounts of data. Speed and efficiency are critical: The faster agencies can sift through the millions of documents the government handles annually, the faster they can draw actionable insights and disposition those documents. As in many areas of government operations, AI is a gamec...

Are you effectively navigating the complex and ever-evolving landscape of Cybersecurity Maturity Model Certification (CMMC) or struggling to meet CMMC 2.0 compliance? For Defense Industrial Base (DIB) companies like yours, meeting these cybersecurity requirements is not just a regulatory hurdle, but a critical factor in securing Department of Defense contracts. The challenge is significant: streamlining security protocols, managing sensitive d...

The technology landscape continues to innovate, but so do cyber threats. Strengthening cybersecurity defenses to match these sophisticated times is critical for safeguarding sensitive data and maintaining a robust cyber and technology structure. Our annual Cyber Summit is dedicated to exploring cutting-edge strategies and technologies for enhancing your agency’s cybersecurity posture. During this summit, join Nextgov/FCW and Route Fifty...

The previous Congress’s bipartisan AI Task Force steered the conversation away from blanket regulations on the technology and instead advised a sector-specific approach to regulation. It envisions a legislative approach that fills in the gaps not already covered by existing regulations and regulatory bodies while maintaining an incremental approach that accounts for the still-evolving technology. Will the new Congress take up that bluepr...

As artificial intelligence becomes increasingly embedded in government operations, agencies face growing challenges in modernizing their network infrastructures. From supporting high-volume data flows for machine learning to ensuring lossless packet transmission for generative AI models, traditional network architectures are no longer sufficient for government missions. During this webcast, join CDW Government and GovExec for incredible insigh...