In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. Join us online Monday, Sept. 8, from 4-4:30 p.m. ET/1-1:30 p.m. PT, to hear from a CX expert about how to in...

The pace of AI advancement is staggering — constantly learning, evolving, and reshaping how we work. For government agencies, staying ahead of the curve isn’t just beneficial, it’s essential. But with so many developments happening so fast, understanding where AI stands today — and where it’s headed — can feel like a full-time job. Join us on Wednesday, Sept. 10 at 2 p.m. ET / 11 a.m. PT for an insightful co...

Forget boring panels and stiff handshakes — this is collaboration with a twist. Inspired by the improv mantra “Yes, And…,” we’re bringing together public-sector pros, creative thinkers and team-building enthusiasts for an evening of laughter, learning and lively networking. Whether you’re a government guru or a teamwork rookie, you’ll leave with fresh strategies, new connections and maybe even a few pi...

Data security in government is more than just firewalls and encryption — it’s a complex ecosystem shaped by mandates, legislation, privacy laws and internal governance. From how agencies document and manage data to the technologies they use to store and access it, every layer matters. And with evolving threats and regulations, staying current is no longer optional. Join us on Wednesday, Sept. 24 at 2 p.m. ET/11 a.m. PT for a timely...

As a supervisor, one-on-one meetings are one of the most powerful tools in your toolbox. Yet, managers and direct reports alike tend to dread them. Why is this? When did one-on-ones get such a bad reputation? It’s time for a reset on these meetings. Join us online Monday, Sept. 29 from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from Jeanine Cogan, Ph.D., PCC, Executive Consultant and Leadership Coach, for a deeper understanding of why one-on-...

The end of the fiscal year is approaching. So how do you feel? Are you carrying stress on your shoulders? If you could go back in time, how would you handle things differently this year? Join us online Tuesday, Sept. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT for some self-reflection and introspection. You’ll hear from a workplace expert about how to better manage yourself. From time management to self-care, we’ll cover the key areas...

In today’s digital-first world, data is the backbone of public service — and for state and local agencies, protecting it is non-negotiable. Whether you’re facing cyber threats, compliance audits, or the next big migration, your data resilience strategy can’t be an afterthought. Join us on Thursday, Oct. 9 at 2 p.m. ET/11 a.m. PT to hear from government and industry leaders about how to strengthen your data resilience pr...