While customer experience (CX) is critical to the success of your mission, agencies often encounter issues when CX is not integrated into every part of the organization. Without a high-level, holistic approach, your agency might have trouble delivering a consistent level of service to its constituents. Join us online Monday, April 14, from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from an expert as we discuss how to improve CX-savviness across you...

Government agencies face an evolving landscape of cybersecurity threats, with insider risks posing some of the most complex challenges. Whether driven by malicious intent or negligence, insider threats can compromise national security, disrupt operations, and expose sensitive data. Agencies must adopt proactive strategies to mitigate these risks effectively. Join us online Wednesday, April 2 at 2 p.m. ET/11 a.m. PT to hear from government and...

Have you taken time to consider the experience citizens have when making payments to your agency, or even what it’s like for front-line staff? A candid look often reveals public agencies are decades behind the best payment technologies available to consumers. That’s starting to change, though, and in this webinar, you’ll learn what’s possible and how modern payment tech can level up the resident experience with your age...

“The customer is always right” is a common phrase in the private sector, but the sentiment applies to the government, too. The success of agency missions depends on effective customer experience (CX). While agencies face unique challenges, there are opportunities to improve CX and align more closely with best practices seen in the private sector. Join us online Wednesday, March 26 at 2 p.m. ET/11 a.m. PT to hear government and indu...

Successful teams usually share a few common traits: they’re goal-oriented, mission-focused, highly collaborative, and productive. Unfortunately, creativity, a core part of high-functioning teams, often gets overlooked. If your team doesn’t value a creative mindset, you’re also missing out on effective problem-solving, innovation, ideation and brainstorming. Join us Monday, March 24 from 4-4:30 p.m.ET/1-1:30 p.m. PT to hear fr...

As government agencies become increasingly data-driven, they need to build trust across multiple stakeholders by navigating cybersecurity and privacy concerns, upskilling staff, and changing long-held practices. It is a massive to-do list, but it is necessary for agencies looking to take advantage of tools like artificial intelligence. Join us online Wednesday, March 19 at 12 p.m. ET/9 a.m. PT as we discuss data trends and what agencies can do...

Picture this scenario: you’re a customer service representative at the DMV. You’re working with a customer who is trying to update their license but doesn’t have the right paperwork. You know there are alternative documents they could use, but they are buried deep in a 450-page manual. What if instead of leafing through that massive document to find the needle in the haystack, you instead consulted a conversational AI tool th...

You may have come across the concept of fixed vs. growth mindsets at some point in your education or career. The idea boils down to the differences between the two: a fixed mindset means that someone regards their skills and abilities as unchanging whereas a growth mindset views intelligence, skills and abilities as dynamic and improvable. You will learn:The defining characteristics of a fixed vs. growth mindset.How to embrace a growth mindset...

Agencies at every level of government have an abundance of data, but knowing how that data can help you understand and better serve the community is often a real challenge. How can you craft data-driven narratives that connect with your intended audience, whether internal stakeholders or constituents, to help address community needs? Join us Monday, March 10, from 4-4:30 p.m. ET/1-1:30 p.m, to hear from Mallory Bateman, Director of Demographic...

Quantum computing in government is poised to make an impact. Updates and timelines from the National Quantum Initiative paint a very exciting picture of its potential in the public sector, with many agencies actively benefiting from the sophisticated technology today. So, what does the future hold for your agency and your role as quantum computing continues to ramp up across government? Join us online Wednesday, March 5, at 2 p.m. ET/11 a.m. P...