Join ServiceNow on Wednesday, October 5th for a half-day hands-on low-code guided build workshop to see how organizations are reimagining their approach to automation and app development with ServiceNow's Creator Workflows. Whether you're a pro developer of any level, a low-code business analyst looking for ways to solve unique business challenges, an architect ready to drive the next phase of innovation, or a business leader seeking the right...

The most valuable component of the U.S. Military is our warfighters. Supporting the safety and well-being of our servicemembers, their families, and their local communities is of paramount importance. ServiceNow is a proud partner across the DoD, providing the platform to digitize how work gets done and ensure that government-owned facilities are properly maintained and positively impacting servicemember lives in DoD-managed housing, dormitori...

It’s no secret that connecting all of the teams, systems, and data needed to satisfy customer requests optimizes the speed and efficiency of operations, delivers great experiences for customers, and provides agents with end-to-end process visibility. But connecting and automating these silos so that work flows across the front, middle, and back office isn’t easy. Many organizations struggle with disconnected critical systems, ineff...

The demands on technology organizations are outpacing budgets and staff capabilities. This is being driven by the increasing importance of technology, issues resulting from technology use, the decentralization of technology teams, and a hybrid workplace, where remote employees have an increased reliance on technology services. Demand is increasing, employee and customer experience is being impacted, services must always be available, and budge...

If you showed your boss a way to save millions of dollars per year, what would that mean for you? Promotion? Bonus? Our June seminar is designed to show you how. Attend our ITAM virtual summit and learn how running Hardware Asset Management (HAM), Software Asset Management (SAM), and Cloud Insights will offer you complete visibility into all your IT assets across both on-prem and multi-cloud environments. You’ll also explore: How to miti...

Today, some organizations are reducing truck rolls and increasing first-time fixes while improving both customer and employee satisfaction. How? By integrating their service process and using artificial intelligence (AI) and augmented reality (AR). Join us for this insightful webinar, Reduce truck rolls with integrated service and smart technology. We’ll discuss how companies are deflecting dispatches by integrating customer service and...

When you have complex digital services, there’s a lot that can go wrong—and a lot that requires immediate action. But how do you reduce service disruptions—and speed resolution time—at a time when your global IT environment is more complex than ever? Join us for our upcoming webinar, Predicting issues, reducing complexity, and empowering self-service in your digital environment. You’ll learn how ServiceNow’s...

What are the distinguishing factors of successful companies? Sound strategies aligned to goals, goals aligned with work delivery, workforce inspired by clear communication. To help you achieve the success driven by such execution, register now for our upcoming webinar: Align strategy execution and optimize results. You’ll learn how successful companies are utilizing our strategic portfolio management (SPM) tool in tandem with our alignme...

At one time or another, we - as private citizens - have experienced modern customer service while interacting online with leading retailers, entertainment providers, fulfillment centers, banks and/or credit cards, as a few examples. The world-class, consumer-grade customer experiences these leading providers deliver to their customers is the same experience the Army is now delivering to its customers. Join ServiceNow and SOFtact Solutions for...

With the transformation of ServiceNow in organizations from an ITSM solution to a platform-of-platforms, there is a greater need to define the role of a platform owner independent of specific domain areas. Instead, the platform owner is a provider of services, governance, and facilitator for citizen development. Join us as we discuss a minimal, yet sufficient governance model, incorporating demand management.