For Federal agencies, modern contact centers are essential to delivering better, faster government services. These digital channels are the first touchpoint for collaboration with one another, with citizens and service members, and with industry partners – and ensuring a positive customer experience is essential to success. So, how can teams modernize their digital services to drive efficiency and step up service delivery? Join MeriTalk...

With virtual and hybrid working here to stay, agencies are re-imagining service delivery models to meet what is now a long-term need. The workflows and systems that support IT services must be user-friendly while conforming to critical security requirements. ServiceNow has created a tight integration with Microsoft to meet employees where they are in the new digital workplace. Join ServiceNow and Microsoft to get a look at what the future of I...

More than ever, employees are leaving their jobs in record numbers, which has reignited the struggle for talent. Join two ServiceNow transformation officers, as they discuss how to start thinking differently (and digitally) about hybrid work. At this webinar, they’ll share their thoughts on how to modernize work, to help you be more competitive in the marketplace. Sign up for this webinar to learn how to: Redesign the work experience to...

This demo explores aspects of project execution, reporting, and status. We will explore sample projects and track action items like risk and issues. You’ll see first-hand updates in the form of status reporting, while using visuals to understand outstanding and overdue tasks to ensure project success.

Delivering the right digital experience is essential to keep employees informed for returning to work and to provide a safe, employee-ready working environment. As enterprise organizations continue to navigate ever-changing vaccine requirements, ServiceNow Employee Workflows delivers vaccination status tracking as part of enabling a safe return to the workplace. Join us to learn more including a detailed demonstration of our product offering.

This demo covers the Workplace Service Delivery solution from ServiceNow. Throughout this session you will learn how to automate requests, reservations, and repairs to create the ultimate workplace service experience.

The growing use of cloud and SaaS improves connections and efficiency but also increases the threat and attack surface for agencies to monitor and manage. Disparate security solutions have proven to be ineffective at assisting security operations teams to effectively detect, investigate, and respond to the increased volume of security threats. The ServiceNow Platform has the power to bring together security solutions that weren’t designe...

With virtual and hybrid working here to stay, agencies are re-imagining service delivery models to meet what is now a long-term need. The workflows and systems that support IT services must be user-friendly while conforming to critical security requirements. ServiceNow has created a tight integration with Microsoft to meet employees where they are in the new digital workplace. Join ServiceNow and Microsoft for a 3-part series to get a look at...

This demo covers Security Incident Management, Vulnerability Response and Threat Detection. We will walk through the response and remediation process of vulnerable items, and show how they can be identified, tracked, and successfully remediated. Explore the response and remediation process of a security issue identified by Splunk and how to successfully remediate. Finally, you’ll see how threats can paint a bigger picture for easier conn...

We'll cover how we modernized the request process by delivering a self-service experience, featuring a dedicated legal portal and relevant knowledge articles, accessible through both a mobile and desktop experience. Then move to the Legal Counsel Center, where we will see a unified view of all assigned and open legal demands across the business, maximizing legal ops productivity without the wasted time spent in email.