The shift from “Cloud First” to “Cloud Smart” enables agencies to really think about their processes and workloads and create new workflow efficiencies along with realizing the cost efficiencies of cloud. As government has embraced cloud, they have learned it is more than simply a hosting solution. It is a way to create dynamic workflows that power digital transformation.This webinar will use examples of real-world impl...

ServiceNow mobile apps can help you restart operations in a safe and smart way, and protect the health of your workforce—something that’s now a top priority in our new world of work. Hear first-hand from our customer, Lori Krikorian, VP of Service and Project Standards at UMass Memorial Healthcare, on how UMass uses ServiceNow mobile apps to track the health status of thousands of employees with daily health checks in response to C...

A new generation of mobile tools to empower employees for success Employees are always eager for more mobile capabilities with access to the tools and information they need to do their jobs from anywhere, at any time—even more so now that remote work is the new normal for many. With our upcoming Paris release, employees will have access to a new slate of tools to help them make their world of work, work better—wherever their jobs t...

To help protect revenue and business resilience, the business needs to know what IT assets are owned, where they are located, who is using them, and more. When day-to-day business operations shift, IT Asset Management provides your cornerstone to these benefits. But as the workplace continuously evolves, an asset estate poses significant challenges from an operational, cost, and risk perspective. ServiceNow® Hardware Asset Management (HAM)...

Part 3: Exploring advanced automation use cases, measuring business value Date: Thursday, October 1, 2020Time: 1:00 pm - 2:00 pm PT | 4:00 pm - 5:00 pm ET Get actionable insights on: Designing continual improvement programs and using analytics to drive them Assembling metrics, reporting to share with stakeholders Tracking the business value that automation on the platform delivers Building out zero-touch automation use cases based on machine o...

Metrics and analytics alone don’t tell you anything about whether your planned investment has succeeded. Success comes from the right metrics, measured in the right way. Now more than ever, you want to ensure you’re integrating the right data, tools, and processes so you can communicate effectively and reduce friction and mistakes. Register for our webinar to learn how you can capitalize on your data analytics by: Using forward-loo...

Your investment in ServiceNow can deliver tremendous value to your organization—but to realize the maximum return on that investment, you need well-defined processes and tools to ensure you get the specific outcomes you want. Join us for a session discussing the key components of value management for your ServiceNow solution. We’ll address how to drive value throughout the entire lifecycle of your ServiceNow solution, from implemen...

For the success of your initial implementation, ongoing use, and future upgrades, you need the right ServiceNow system administrator with the right skills, expertise, and innovative mindset. It’s your system admin who will help you gain the most from your ServiceNow investment and stay current with the latest capabilities and best practices. Join us for a discussion of the unique responsibilities of your ServiceNow system admin and the w...

There’s more to a successful ServiceNow implementation than a smooth technology rollout. You also want to ensure that employees throughout the enterprise embrace the related process and policy changes and use the solution in the way you intend to improve the way they work. Join us for a discussion of how to use the Now Value model and proven best practices to guide adoption activities and equip employees with the knowle...

Just as digital technologies are transforming the way we live and work, they are profoundly changing our expectations of government services. You've asked for more opportunities to interact with your peers in state and local government, and ServiceNow is happy to deliver. Join us virtually on September 17th for the ServiceNow Virtual State Summit. You will hear from fellow state governments on a variety of key topics involving their implementa...