Enterprise organizations move fast - and so do their customers and the needs of their customers. Disparate applications and disconnected processes can have an adverse effect on the health of the business. It is extremely critical that Customer Service Executives have a single system of action to prioritize work and make sure that the entire organization is working toward the same common goal.

Join us for this webinar to find out how fast and easy it is to configure a ServiceNow-to-ServiceNow® data integration with Instance Data Replication (IDR). Every day more customers like you are increasing the number of instances they use. Additionally, they are exchanging data with other ServiceNow customers. Why not supercharge your efficiency while making things easier, too? Kreg Steppe will share what you’ll need to know to get s...

At ServiceNow, we have experience gained from thousands of successful implementations. With Now Create, we have curated and packaged this experience in prescriptive guidance available in a word-class methodology and application to help you achieve exceptional outcomes faster with your ServiceNow implementation. Join this webinar to learn how Now Create can help you create new workflows fast—and get them right the first time. Get a walkth...

You have a well-designed business strategy and defined business outcomes, but how can you be sure to reach your business goals? The simple answer is governance. Strong governance can keep your project aligned with your business objectives and desired outcomes. Once the strategy is set, governance can streamline decision-making—the direction is clear. In this session, you will discover how to harness the power of governance: Get a clear u...

Evaluating third-party vendors prior to a business relationship is critical to managing risk for enterprises. But, executing a vendor risk assessment is often a time-consuming and error-prone process. At ServiceNow®, we set out to change this and see better outcomes. Join us to learn how we use our Vendor Risk Management solution to assess third-party risks quickly and accurately—creating positive experiences for both ServiceNow and...

Fully connected and integrated modern technologies are needed to help the federal government maintain productivity during times of crisis while continuing to execute agency missions. The pandemic was not planned, but agencies reacted swiftly by adapting processes and moving to maximum telework. However, agencies are beginning to establish and implement their phased return to workplace plans, and the question is: 1. How do you gain a consisten...

The effectiveness of the United States Department of Defense (DoD) Maintenance Repair Operations (MRO) directly impacts mission readiness and lethality. The orchestration of thousands of tasks, contractors, and civilians who are moving components around the globe is no small undertaking. As mission readiness rates continue to drop and equipment continues to age, the DoD must continue to evolve its MRO processes to maintain global superiority i...

To better align with business goals, your planning must be strategic—focused on optimizing the delivery of business outcomes. Having strategic and continuous planning is the key differentiator here—enabling you to set your business apart. Register now to learn how you can use IT Business Management to create a strategic plan, invest, and fund the best portfolio to meet your business objectives. It’s the only solution that inc...

With each new release, ServiceNow adds to the capabilities designed to help you make your world of work, work better. The Now Platform® Paris release is no exception. By keeping your ServiceNow environment up to date, you maximize your investment and minimize the risks associated with not being current. And ServiceNow training can help you upgrade to the latest release and unleash the full potential of the platform—while empowering y...

The global pandemic put organizations’ business continuity plans to the test. When identifying gaps, inadequate vendor risk management and insufficient resilience planning often top the list. Rectify these issues. Join us to learn how to address risk and resilience at every stage in the vendor lifecycle. You’ll get an inside view of how Great American Insurance Group developed an integrated third-party risk management process, as w...