This demo covers the HR case management and knowledge management offering in ServiceNow. We will explore the experience of the HR customer, portal access, self-service, status tracking of outstanding HR tasks or items, and show you how to drive the case resolution time down from days to hours. We’ll also focus on the persona of the HR agent. You’ll discover how to report and prioritize incoming cases, easily provide feedback, and w...

Learn how ServiceNow Event Management reduces event noise generated by third-party monitoring tools, uses machine-learning to pin-point root cause, and eliminates service outages.

The ServiceNow and Carahsoft team would like to invite you to join us for a virtual webinar series. No matter your level of familiarity with ServiceNow, grab a cup of coffee and join your peers for these informative sessions. This series will cover a variety of topics. Including: Modernize Grants Management for Federal Programs Managing the Migration to Cloud using a "Service-Aware" CMDB Low-Code Application Creationfor the Federal Government...

Today's organizations move fast and so do their customers. Disparate applications and disconnected processes can have an adverse effect on the health of any business. It is extremely critical that leaders have a single system of action to prioritize tasks and ensure the entire organization is working toward the same common goal.

Through Enterprise Onboarding and Transitions, leverage end to end visibility for cross-departmental processes to ensure increased productivity and engagement. Transform employee experiences by ensuring critical moments are great experiences. Enable new hires to complete tasks, view content and get help from the mobile app.

This demo is an introduction to the concept of Service Management. It will include topics such as incident, problem, change, knowledge base, workflow and service catalog. This high-level demo will introduce you to how these concepts work on their own and how they come together for a full-service management experience.

This demo explores aspects of project execution, reporting, and status. We will explore sample projects and track action items like risk and issues. You’ll see first-hand updates in the form of status reporting, while using visuals to understand outstanding and overdue tasks to ensure project success.

The ServiceNow and Carahsoft team would like to invite you to join us for a virtual webinar series. No matter your level of familiarity with ServiceNow, grab a cup of coffee and join your peers for these informative sessions. This series will cover a variety of topics. Including: Modernize Grants Management for Federal Programs Managing the Migration to Cloud using a "Service-Aware" CMDB Low-Code Application Creationfor the Federal Government...

Contact center as a service for a new world of work A growing business faces many challenges, such as increased IT demands, employee growth, and delivering consistently excellent customer experiences. ServiceNow faced all these as they experienced sudden, rapid double-digit growth. Join this webinar to meet Amazon Connect and see the benefits, challenges, and lessons learned as ServiceNow reinvented their own contact center before offering th...

The ServiceNow and Carahsoft team would like to invite you to join us for a virtual webinar series. No matter your level of familiarity with ServiceNow, grab a cup of coffee and join your peers for these informative sessions. This series will cover a variety of topics. Including: Modernize Grants Management for Federal Programs Managing the Migration to Cloud using a "Service-Aware" CMDB Low-Code Application Creationfor the Federal Government...